Refund policy
Returns
Nuweld Trade Supplies takes it’s products and customer service seriously. We are committed to ensuring you are satisfied with your purchase. If there is ever an issue with our products or services provided, please Contact Us. We will take care of this together with you to ensure you are satisfied.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact Us
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please Contact Us
Shipping
To return your product, you should mail your product to: Nuweld Australia, 4 Silky Oak Close, Glenwood NSW 2768, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Custom Goods & Projects Satisfaction Guarantee and Returns Policy
No returns or exchanges can be accepted if the merchandise was custom produced, including custom size, materials, or custom built supplies or equipment.
We want you to enjoy your custom items, and we work with you during the quoting, design, and proofing process. We're always ready to answer any questions and help before, during, and after the production process to get you what you need.
All Custom Products are guaranteed to be free from defects in workmanship or material under normal use for a period of 30 days from date of purchase. If any item that is claimed to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture or developed under normal use.